855.233.4050 info@medisurg.com

Learn more about us and what we offer.

Learn more about us and what we offer.

THE INDUSTRY’S LEADING, INDEPENDENT EXPERTS IN EYE SURGICAL EQUIPMENT.

OUR HISTORY

With a background of biomedical engineering and nearly 75 years in combined expertise in ophthalmic sales and service, John Weymouth established MEDiSURG in 2002. Starting with buying and selling used phaco equipment then expanding MEDiSURG to Training, Servicing, Loaning, and Repairing phaco equipment. As a result, we have developed a network of specialists in all areas of the medical surgical field. We’ve been used as a resource by hospital administrators, biomedical engineers, surgery centers / clinics, and medical equipment brokers. Let us help offer a solution to your phacoemulsification & vitrectomy needs / concerns. If we don’t have a solution, we have expert partners that extend our capabilities even more.

WHAT WE DO

MEDiSURG is the industry’s leading independent experts in eye surgical equipment. Making us a ONE-STOP SHOP for anything eye surgical related. From being brokers in used ophthalmic surgical phaco and vitreo retinal equipment, performing service and preventive maintenance, we also carry parts in stock so that we can refurbish all the major cataract and retinal surgical systems.  To top it off, MEDiSURG is the only company with a service school dedicated to teaching Full Service and Preventative Maintenance courses on the Alcon surgical product line. If you need a Fair Market Valuation on your facilities equipment we do that as well.  Truly a One Stop Shop for Eye Surgical Equipment.

 

HOW WE DO IT

With former OEM employees (Alcon) and new expert level technicians, MEDiSURG provides the best service, from phone support to on-site maintenance. With competitive prices and around the clock work, MEDiSURG sells and rents phaco and vitret systems for cataract and retinal surgery. Providing you with Full Service and PM Only contracts on Alcon, AMO, B&L, and Oertli systems. If you’re looking to minimize down time and getting rid of your Alcon contracts, MEDiSURG offers biomedical engineer service training for Alcon Vision systems.

 

WHY WE DO IT

MEDiSURG’s mission is to provide an excellent value to the customer on the goods and services delivered to them, and maintain the customers trust by following the golden rule of business, the customer is always right. With the technology for cataract and retinal surgery constantly improving, MEDiSURG is here to focused that niche so you do not have to. If you want to service your own equipment, we can help you. If you want an alternative to the OEM service and contracts, we are uniquely qualified. MEDiSURG is here to save you and your facility money and downtime.

 

FREQUENTLY ASKED QUESTIONS

Do you service the Alcon Legacy?

Yes and you should consider retiring the system due to the lack of consumables.

Do you service the Alcon Accurus?

Yes and the consumables are still available from Alcon and Synergetics.

Do you service the Alcon Centurion?
Yes and we can train the biomeds to be fully qualified to complete the PM and full service.
Do you service the Alcon Constellation?

Yes and we can train the biomeds to be fully qualified to complete the PM and full service.

Do you service the Alcon Infiniti?

Yes and we can train the biomeds to be fully qualified to complete the PM and full service. We also have all the parts in stock.

Do you sell parts for the Alcon systems?

Yes we have in stock Alcon Infiniti parts and Alcon Accurus parts.  We also have the Alcon Constellaion Xenon bulbs in stock along with the instructions to install them.

Do you train biomeds to service Alcon systems?

Yes we have a Alcon service training program designed to give the biomed the confidence with the Alcon Centurion PM and full service, Alcon Constellation PM and full service, Alcon Accurus PM and full service and if needed the Alcon Legacy system.

Do you have AMO Signature service?

Yes MEDiSURG technicians can do a complete PM on the AMO Signature system.

What is the most common problem with the Alcon Constellation?

The most common problem is the Constellation  xenon lamp failure.  MEDiSURG stocks the Alcon Constellation xenon lamp..

What is the most common problem with the Alcon Centurion?

The most common problem is the Alcon Centurion foot pedal.  It can collect debris which will make it fail before, during or after surgery.  The foot pedal needs to be cleaned after each case.

What is the most common problem with the Alcon Centurion?

The most common problem is the Alcon Centurion foot pedal.  It can collect debris which will make it fail before, during or after surgery.  The foot pedal needs to be cleaned after each case.

The Alcon Centurion Foot pedal states that it needs service. Can I fix it in house?
Yes if you have the training, and if you do not, we can do it for you.  If you really want to do the work in house, we can train you and supply the parts to service the Constellation Footswitch.
Do you have B&L Stellaris service?

Yes and we are less expensive than the OEM.

What is the most common failure with the B&L Stellaris?
The vacuum slowly degrades over time.  A routine service will identify the degrading vacuum with the B&L Stellaris.  The cost to repair is over $12,000 and MEDiSURG can rebuild the vacuum pump for $6000.  When we catch the system failing, we can remedy the problem before you have to replace or rebuild the pump system.
Alcon says that they are the only technicians qualified to service the Alcon system, is that true?

Yes and no.  The Alcon Phaco systems are a collection of mechanical parts and software.  The mechanical parts can be repaired or replaced.  The software is propiertary and only Alcon can update features or reload software.  It is very rare that the software fails.  If the computer fails, then the HOST Computer will need to be exchanged.  Alcon sends the computer with the software loaded and our technicians can update the serial numbers in the software.  We also have refurbished HOST modules in stock that we can swap the hard drive and save you thousands of dollars.

 

My Alcon system error states CPU battery needs to be replaced, is this critical? Can I still do surgery?

Yes you can still use the system.  The CPU battery keeps the time and date current.  All of the settings for the surgeon are on the hard drive and are not affected by the Alcon CPU Battery.

 

My Alcon Infiniti systems states the 12 volt backup battery needs to be replaced. Can we use the system?
Yes you can continue with surgery.  Call and make an appointment with our tech service team and get it replaced, plus get a proper PM completed.  The 12 volt battery is designed to shut down the windows computer software if the AC power fails.  The windows software can get corrupt if the power is removed suddenly.  It does not typically cause a problem and it is recommended to replace the 12 volt battery every 5 years.  Our MEDiSURG technicians replace both the CPU and 12 volt backup battery the first time we service a system.  This way we know it is fresh and will prevent the error message if the Alcon Tech Service rep did not replace the batteries.
How can I get a list of the error codes for my Alcon Constellation?
If you look online, you can sometimes find a PDF version of the error codes. You can get them for free when you complete a training course.  If you want a copy, drop us a note.  You could contact Alcon Tech Service at 800-832-7827 and they may send you a PDF version. Biomeds have been successful in the past getting a copy from Alcon.

 

Where can I get training for my surgical technicians on how to use my Alcon Constellation system in surgery.
There are videos available online and if you want hands on training, MEDiSURG has a surgical technician training bootcamp that will give you the hands on training and the trouble shooing skills to solve the most common errors.

 

Where can I get parts for my Alcon Infiniti? Alcon will not sell them to me.
You are in luck!  MEDiSURG carries 90% of the Alcon Infiniti parts in stock. We can also help you diagnose the problem or issue with your system.
Where can I get an Alcon Constellation loaner system?
MEDiSURG has systems available for rent or lease.  Give us a call and we will issue you an estimate.

 

Is it possible to get a phaco hand piece repaired?
Yes MEDiSURG can totally rebuild phaco or fragmentation hand pieces.  We also have new Alcon Infiniti Ozils available for $3000.  The new hand pieces have a full one year warranty.  The rebuilt hand pieces have a 6 month or 12 month warranty depending upon price.  You can also purchase hand piece insurance.  $2000 a year for up to 2 replacement hand pieces.
My phaco hand pieces keep failing, what am I doing wrong?

Phaco hand pieces do not like to be dropped, cooled rapidly or have the cables twisted.  It is also possible to over tighten the phaco tip and twist the innerds of the phaco hand piece.  Contact us for a PDF on how to care for the phaco hand pieces. MEDiSURG can quote you on repair or full refurbishing of you hand piece. If you want a new one, we have them in stock for $3000 for the Infiniti OZIL or we can do an exchange for $2500 when you send us your defective hand piece.

 

Parts Warrantee

All of our parts come with a non DOA guarantee.  We will help you diagnose the part failure so that you can be sure you are getting the parts you need.

Phaco Experts

We know what typically breaks on the Alcon systems, we have been there and did that already. When you call us for parts, we will ask you for the error codes to be sure that you are getting the part that will get your system up and going. 

Speedy Delivery

Place your order securely online. Most parts shipped by 4 PM every day. We use UPS, FEDEX and the USPS to deliver our parts.  If you need it sent a different way, let us know.  We also ship worldwide!

Service & Repair

We offer full service or preventative maintenance on your eye surgical equipment.

 

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Parts & Sales

We have parts in stock and patient ready phaco systems available for your surgical suite.

 

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Classes & Training

We offer full service and PM only courses on the most popular phaco and vitret systems.

 

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